Duration: 36 minutes

Affected Components: CrazyGames

Sep 28, 08:54:49 GMT+0
Resolved - This issue is now resolved. Welcome back!.

Sep 28, 08:51:08 GMT+0
Identified - Players are currently unable to log in to Farm Merge Valley and Merge Academy. The issue appears to be related to a recent update on the platform’s side. Their team is currently investigating the issue, and we’re working with them to get it resolved as quickly as possible..

Sep 28, 08:18:40 GMT+0
Investigating - We are currently investigating an issue that is preventing players from launching our games on CrazyGames. Thank you for your patience!.

Duration: 59 minutes

Affected Components: Samsung Gaming Hub, Standalone, Yahoo Japan, CrazyGames, Yahoo US, Discord, MSN

Sep 24, 15:10:38 GMT+0
Resolved - This issue should now be resolved. We apologize for the inconvenience! If you're still experiencing issues logging in, we recommend clearing your browser or application cache and trying again..

Sep 24, 14:12:00 GMT+0
Monitoring - We are currently investigating server issues affecting Farm Merge Valley across multiple platforms. A fix is being released. Thank you for your patience and understanding!.

Duration: 27 minutes

Affected Components: Reddit

Sep 22, 21:59:09 GMT+0
Resolved - Reddit team has deployed a fix, and the issue is now resolved. Welcome back to the farm!.

Sep 22, 21:32:02 GMT+0
Identified - Reddit is currently experiencing an outage that is preventing access to Farm Merge Valley. We are monitoring the situation and will share updates as soon as we have them. Thanks for your patience!.

Duration: 14 minutes

Affected Components: Discord

Sep 16, 19:45:53 GMT+0
Resolved - This issue has been resolved..

Sep 16, 19:32:12 GMT+0
Identified - Discord platform is currently experiencing an outage, which may prevent players from logging in to Farm Merge Valley. This issue will be investigated and resolved on their side. Thank you for your patience!.

Duration: 49 minutes

Affected Components: Discord

Sep 15, 15:20:00 GMT+0
Resolved - This issue has been resolved.

Sep 15, 14:31:08 GMT+0
Identified - Discord platform is currently experiencing an outage, preventing their users from accessing all games, including Farm Merge Valley. This issue will be investigated and resolved on their side: <https://discordstatus.com/incidents/btdsd2y407t5> \- Thank you for your patience!.

Duration: 3 hours and 30 minutes

Affected Components: Reddit

Sep 9, 18:40:12 GMT+0
Resolved - This issue has been resolved..

Sep 9, 15:10:23 GMT+0
Identified - Reddit has announced that they are currently experiencing latency issues, which may also impact some features of Farm Merge Valley. Their team is investigating the issue, and we’ll keep you updated as more information becomes available..

Duration: 3 hours and 43 minutes

Affected Components: Reddit

Sep 2, 17:30:00 GMT+0
Resolved - Reddit has implemented a fix, and the issue has now been resolved. Have fun! 🍀✨.

Sep 2, 13:46:53 GMT+0
Investigating - We’re working with the Reddit team to investigate an issue preventing some players from launching the game on Android devices. Thank you for your patience and understanding!.

Duration: 27 minutes

Affected Components: Reddit

Aug 10, 10:49:17 GMT+0
Resolved - A fix has been deployed, and the issue is now resolved. We apologize for any inconvenience caused!.

Aug 10, 10:22:00 GMT+0
Investigating - We are currently investigating a server issue preventing players from launching the game through Reddit. Thank you for your patience!.

Duration: 45 minutes

Affected Components: Discord

Aug 7, 23:04:45 GMT+0
Resolved - This issue has been resolved..

Aug 7, 22:20:05 GMT+0
Identified - Discord is currently experiencing a global platform outage, which is preventing players from launching or playing Farm Merge Valley. The issue should be resolved once Discord’s outage has been fixed..

Duration: 2 days and 23 hours

Affected Components: Samsung Gaming Hub

Aug 3, 01:00:00 GMT+0
Resolved - Samsung has resolved this issue. Have a nice day and have fun!.

Jul 31, 02:00:00 GMT+0
Identified - We have been investigating reports from players who are unable to log in on Samsung, causing them to temporarily load into a new level 1 account instead of their original account. Our investigation indicates that this issue is caused by server-side issues on Samsung's end. Once this partial outage is resolved, affected players will be able to recover their original progress. Thank you for your patience and understanding!.

Duration: 1 hour and 52 minutes

Affected Components: Discord

Jul 24, 12:08:27 GMT+0
Resolved - This issue has been resolved..

Jul 24, 11:53:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 24, 10:16:05 GMT+0
Investigating - We are currently investigating an issue preventing players from logging in through Discord. Thank you for your patience!.

Duration: 16 minutes

Affected Components: Standalone, CrazyGames, Yahoo US, MSN

Jul 17, 09:10:00 GMT+0
Resolved - This issue has been resolved..

Jul 17, 08:54:00 GMT+0
Identified - Our servers experienced a temporary outage affecting CrazyGames, Microsoft, Standalone, and Yahoo US. We apologize for the inconvenience and appreciate your patience. The issue is being addressed and should be resolved shortly..

Duration: 6 days, 14 hours and 59 minutes

Affected Components: Facebook

Jul 13, 14:00:00 GMT+0
Resolved - Unfortunately, our team has not yet been able to identify the root cause of the issue that prevented some players from obtaining the Jungle Pass during the previous event. As the event has now ended, we will close this incident. However, our investigation into the underlying bug will continue, and we will keep you informed of any updates through the following bug report: <https://app.betahub.io/projects/pr-5287410136/issues/2210> Thank you for your understanding and continued support!.

Jul 6, 23:01:14 GMT+0
Investigating - We are investigating reports that some players are unable to purchase the Jungle Pass. Thank you for your patience and understanding!.

Duration: 2 days, 22 hours and 58 minutes

Affected Components: Samsung Gaming Hub

Jul 9, 14:02:01 GMT+0
Resolved - This issue has been resolved: in-game purchases are once again available. Thank you for your patience!.

Jul 6, 15:03:55 GMT+0
Identified - We are aware of an issue that has temporarily disabled in-game purchases. We're working on a fix and will resolve it as soon as possible. Thank you for reporting the issue, and we appreciate your patience while we work to restore this feature!.

Duration: 29 days, 2 hours and 44 minutes

Affected Components: Discord

Jul 17, 09:19:29 GMT+0
Resolved - At this time, game activities remain unavailable in South Korea, and we have not yet received any updates from Discord regarding the restoration of support. We will therefore close this incident, but we will continue to monitor the situation and keep our community informed of any updates regarding the return of game support in South Korea through our Discord server: <https://discord.gg/farm-merge-valley> We sincerely apologize to all of our players in South Korea for this situation, and we share your hope that it will be resolved as quickly as possible. Thank you for your patience, understanding, and continued support. We hope to see you back in the game very soon! --- \----- 현재 한국에서는 게임을 계속 이용할 수 없는 상태이며, 지원 복구와 관련하여 아직 Discord로부터 어떠한 업데이트도 받지 못했습니다. 따라서 이번 안내는 여기서 마무리하지만, 저희는 상황을 계속 모니터링할 예정이며 한국 내 게임 지원 재개와 관련된 모든 업데이트는 저희 Discord 서버(<https://discord.gg/farm-merge-valley%29를를>) 통해 커뮤니티에 지속적으로 알려드리겠습니다. 이번 상황에 대해 한국의 모든 플레이어 여러분께 진심으로 사과드리며, 저희 역시 이 문제가 최대한 빨리 해결되기를 간절히 바라고 있습니다. 여러분의 인내와 양해, 그리고 지속적인 성원에 감사드립니다. 조만간 게임에서 다시 뵙기를 바랍니다!.

Jun 26, 21:15:00 GMT+0
Monitoring - Discord has announced that all Activities are now disabled in Korea while they navigate certain regional complexities. They apologize for the inconvenience and will keep us updated if the situation changes. Thank you for your understanding!.

Jun 24, 08:00:48 GMT+0
Identified - The Discord team is continuing to investigate the issue, which seems to be related to their servers and affecting all activities launched in South Korea. Thank you again for your patience!.

Jun 22, 11:49:41 GMT+0
Identified - We are aware that players located in South Korea are still unable to launch _Farm Merge Valley_ without using a VPN, and we have reached out to Discord for further details. We apologize for the inconvenience and will provide updates as soon as we have more information..

Jun 18, 12:40:00 GMT+0
Identified - The E005 error was caused by an issue on our side, which was fixed at 12:35 PM UTC. We are still receiving reports from players based in South Korea unable to launch the game, but the remaining issue appears to be related to Discord (a potential bug or regional outage)..

Jun 18, 12:35:16 GMT+0
Monitoring - We identified another issue and released a fix for it. We are currently monitoring the results. Thank you for your patience!.

Jun 18, 06:35:00 GMT+0
Investigating - We are investigating an issue preventing players in 🇰🇷 South Korea from launching the game..

Duration: 1 hour and 8 minutes

Affected Components: Discord

Jun 10, 18:45:43 GMT+0
Resolved - This issue has been resolved. Players should now be able to launch Farm Merge Valley again, and the Premium Pass should be enabled for those who previously had it. Have fun! (Discord Status: <https://discordstatus.com/incidents/rtskh59jhdp2>).

Jun 10, 17:37:55 GMT+0
Identified - Discord is currently experiencing a platform-wide outage that is preventing users from launching Activities. Discord Status: <https://discordstatus.com/incidents/rtskh59jhdp2>.

Duration: 2 hours and 3 minutes

Affected Components: Reddit

Jun 4, 15:45:21 GMT+0
Resolved - This issue has been resolved..

Jun 4, 13:42:15 GMT+0
Investigating - We are currently investigating an issue that is preventing some players from using their Reddit Gold to purchase Gems or Premium Pass. Thank you for your patience!.

Duration: 2 days, 3 hours and 55 minutes

Affected Components: MSN

Jun 4, 13:46:39 GMT+0
Resolved - This incident has been resolved..

Jun 4, 13:40:47 GMT+0
Monitoring - We have implemented a fix, and the Premium Pass should be available again within the next few minutes. Players who have already purchased the Premium Pass but do not currently have access to it should submit a support ticket. We will restore their Premium Pass as quickly as possible. We apologize for the inconvenience and appreciate your patience while we resolve this issue..

Jun 3, 16:03:17 GMT+0
Identified - We attempted to deploy several hotfixes yesterday evening, but unfortunately without success. In the meantime, we have been able to fully disable payments for the Premium Pass as a temporary measure. We are still actively working on a fix, and affected players will have their Premium Pass restored as soon as possible..

Jun 2, 18:25:16 GMT+0
Identified - A fix is nearly ready and will be deployed shortly..

Jun 2, 09:52:03 GMT+0
Investigating - We are currently investigating an issue affecting the purchase of the Premium Pass on MSN..

Duration: 20 minutes

Affected Components: Facebook, MSN, Discord

May 22, 11:10:00 GMT+0
Completed - Maintenance has completed successfully.

May 22, 10:50:01 GMT+0
Identified - Maintenance is now in progress.

May 22, 10:50:00 GMT+0
Identified - We'll be performing a short server maintenance to roll out a new update on Discord, Facebook, and MSN. **To avoid any caching issues, please leave the game and fully close the app**..

Duration: 14 minutes

Affected Components: Facebook, MSN, Discord

May 21, 11:44:30 GMT+0
Completed - Maintenance has completed successfully..

May 21, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 11:30:00 GMT+0
Identified - We'll be performing a short server maintenance to roll out a new update on Discord, Facebook, and MSN. **To avoid any caching issues, please leave the game and fully close the app**. You'll be able to jump back in once the patch notes are published. _Note: a new event will begin at 1:00 PM UTC for a limited number of players as part of our soft launch, and will launch globally on June 8._ Players who do not fully close the game may experience caching issues and will need to follow the steps below to resolve them: * PC: <https://its.uiowa.edu/services/how-clear-cache-and-cookies-your-web-browser> * iOS: You should uninstall and reinstall the app you use to play Farm Merge Valley. * Android: Go to your phone's settings, open the Apps list, select the app you use to play Farm Merge Valley, and tap Clear Cache..

Duration: 2 hours and 46 minutes

Affected Components: Reddit

May 18, 21:04:00 GMT+0
Resolved - This issue has been resolved..

May 18, 18:18:23 GMT+0
Investigating - Reddit is experiencing an issue preventing media and games from displaying properly, and a fix is being prepared. Thank you for your patience! <https://www.redditstatus.com/incidents/rj9mggtc19wf>.

Duration: 3 hours and 43 minutes

Affected Components: Discord

May 8, 22:50:51 GMT+0
Resolved - This issue has been resolved. - <https://discordstatus.com/incidents/4hpm4454hxtx>.

May 8, 21:18:42 GMT+0
Monitoring - Discord is still working to stabilize their servers. Players may be unable to log in to the Farm Merge Valley servers until Discord services are fully restored. - <https://discordstatus.com/incidents/4hpm4454hxtx>.

May 8, 19:08:00 GMT+0
Identified - Discord is currently experiencing API errors, which is preventing some players from logging into Farm Merge Valley. <https://discordstatus.com/incidents/4hpm4454hxtx>.

Duration: 5 days, 2 hours and 27 minutes

Affected Components: Reddit

May 12, 15:00:00 GMT+0
Resolved - This issue seems to be resolved, or is still being investigated on Reddit's side.

May 12, 13:12:52 GMT+0
Investigating - Some players are still unable to purchase gems or the Premium Pass in the game. Although we haven't identified any issues on our side, we are continuing to investigate the matter. The issue has been escalated to the Reddit team, who are currently investigating it..

May 7, 12:32:49 GMT+0
Investigating - We are currently investigating an issue that is preventing some players from making in-game purchases..

Duration: 32 minutes

Affected Components: Discord

Apr 29, 15:22:25 GMT+0
Resolved - The issue appears to be resolved, although the Discord API may still experience intermittent issues due to traffic spikes..

Apr 29, 15:03:39 GMT+0
Identified - The issue has been identified and appears to be caused by a current spike affecting the Discord API. <https://discordstatus.com/>.

Apr 29, 14:50:30 GMT+0
Investigating - We are currently investigating reports of potential server issues affecting player login and Premium Pass availability. Some players may experience difficulty signing in or may see issues accessing or purchasing Premium Pass features..

Duration: 1 hour and 52 minutes

Affected Components: Discord

Apr 28, 21:20:58 GMT+0
Resolved - This issue has been resolved..

Apr 28, 19:28:35 GMT+0
Identified - Discord is experiencing a platform outage - <https://discordstatus.com/incidents/mjj0126tzs2r>.

Duration: 6 hours and 41 minutes

Affected Components: Facebook

Apr 21, 16:01:06 GMT+0
Resolved - This issue has been resolved..

Apr 21, 15:14:24 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 09:20:00 GMT+0
Identified - We're investigating an issue preventing players from visiting other farms, which appears to be related to an outage affecting Facebook’s services..

Duration: 5 days, 20 hours and 47 minutes

Affected Components: MSN

Apr 23, 08:44:39 GMT+0
Resolved - This issue has been resolved. There should no longer be any errors displayed, and payments are now back up and running..

Apr 23, 07:51:12 GMT+0
Monitoring - A fix has been implemented and we are currently monitoring the result..

Apr 22, 09:51:50 GMT+0
Identified - This issue is also preventing players from making in-game purchases. We are currently in contact with Microsoft and continuing to work on a fix..

Apr 17, 11:58:00 GMT+0
Identified - We're currently looking into an issue where logged-in players experience frequent error pop-ups while playing - <https://app.betahub.io/projects/pr-5287410136/issues/1264>.